Check out our frequently asked questions to see if we can help you in anyway. Email us at [email protected] for any questions not addressed below.
A: The Woodlands, Texas.
A: We love serving the greater Houston area. Specifically we will throw parties within a 50-mile radius of The Woodlands. For anything farther than a 50-mile radius, additional charges apply.
A: The easiest way to book your party is online. Please visit our Customize Your Party page to get started! Or contact us by email ([email protected]) or phone 713-408-7516.
A: The minimum number required is 4 tents. Every tent fits up to 2 kids.
A: All packages can cater to a maximum of 12 children.
A: Yes, there is a $100.00 refundable deposit that will be required at time of booking to hold your party date. The deposit will be refunded once your event is over pending all the items are returned in the condition that they were received.
A: When you book your party online. Currently, we accept PayPal.
A: Nope! All that is required is the deposit of $100.00. The full balance may be paid the day and at the location of the party.
A: You will be required to pay your full balance the day and at the location of the event. Methods of payment currently accepted include credit card, venmo and cash.
A: We get it, things happen. If you need to postpone, we will work with you to reschedule your event to another day that will work. The deposit will be applied towards the cost of another party. If the next date is not scheduled within 90 days of the original party date, your party will be considered canceled and your deposit will not be returned.
A: We will gladly work with you to choose an alternative date for your party. The deposit will be applied towards the cost of another party. If the next date is not scheduled within 90 days of the original party date, your party will be considered cancelled and your deposit will not be returned.
A: Parties must be cancelled at least fourteen (14) days before the event date. NO EXCEPTIONS! If you do not cancel within fourteen days, your $100.00 deposit will not be returned.
A: Each teepee tent fits 2 children and measures at 60"long x 60"wide x 60"high. The tents can either be set up facing or alongside each other, depending on the room layout. Please provide enough space for the tents and decoration items. If space is limited, please contact us at [email protected] to discuss the best way to fit all items in the space that you have.
A: We recommend your kids wear their favourite pyjamas or comfortable clothes.
A: Once the event is booked, you will be contacted by email or phone by one of our team members. We will work with you to schedule a time a few hours prior to your party's start to get you set up and ready to go!
A: It can take anywhere between 45 to 90 minutes to set up a party of six (6) kids. Larger parties might take additional time.
A: It can take anywhere between 45 to 90 minutes to take down the decorations and the party set up. Prior to your party, one of our team members will schedule a time at least a few hours after your party has ended to pick up rental equipment.
A: Pets are not allowed in the party area.
A: Yes, the security of the equipment will be the responsibility of the customer during their party. Any loss items, damaged items, broken or destroyed equipment will be charged to the customer at the full cost price.
A: Slumber Wonders is a company specialized in slumber parties and we pay careful attention to every detail regarding our business. We give special attention to the cleaning process because we believe that few things are as relieving as knowing that our kids are sleeping in a crisp, clean and sanitized place. That's the reason why we keep sheets and toys looking and feeling their best!
Our linens, sleeping bags, teepees and toys pass through a rigorous cleaning process after EVERY USE.
After each party is over our linens and sleeping bags are sent to the well-known Tide Dry Cleaners for a professional washing service. All other items that are not suited for big washing machines (teepees, decorative pillows, plush animals, toys, rugs, etc) are cleaned with a powerful steam cleaner system, that simultaneously cleans and safely sanitizes without the uses of chemicals. After the cleaning process is finished, the items are stored in plastic containers with locking lids until the next use.
We stand behind what we do. Your satisfaction is our highest priority here at Slumber Wonders!